Returns & Exchanges

At MATEO, we strive for your complete satisfaction; if you are not entirely happy with your purchase, you may return or exchange eligible items within 30 days of delivery. All returned products must be in their original, unworn condition with all designer tags and packaging intact.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in the original shipping box and include the printed return authorization form provided by our portal.

3

Attach Shipping Label

Download and print the prepaid shipping label, then affix it to the outside of your package, ensuring any old labels are completely covered.

4

Drop Off and Track

Hand your package to the designated carrier at any authorized drop-off location and keep your tracking receipt for updates on your refund status.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing